Planning guide · Plan a hot water changeover before the old unit dictates the timing.
Record the existing hot water details
Photograph the data plate, tank, surrounding area and visible connections from a safe position. Note whether the current system uses electricity or gas and whether you want to retain its position. These details help frame the replacement discussion and any incentive eligibility check. They do not replace an on-site assessment or guarantee that a particular offer applies.
Ask what happens during the changeover
Discuss when water may be interrupted, access arrangements, removal of old equipment and the expected sequence of work. Ask which plumbing and electrical items are included and what conditions could change the scope. Do not assume a new model can reuse every part of an old installation. A clear handover matters as much as a clear quote.
Keep filtration goals separate from energy goals
A heat pump changes how water is heated; it is not a water filter. If taste at the kitchen tap is your concern, compare a drinking-water unit separately. If you want treatment across the home, discuss whole-home filtration. Keeping these goals distinct makes it easier to assess whether a combined quote includes the things you actually want.
Have these ready for your enquiry
- Current heater data plate and energy type
- Proposed position and route for delivery
- Whether filtration is part of the same project
Will every replacement qualify for the advertised incentives?
No. The existing system, proposed equipment and scheme rules matter. Ask for eligibility and the itemised incentive treatment to be confirmed before agreeing to the upgrade.
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